Tap Warehouse

"The return panel arrived two days later even though I paid for next day delivery because the driver, after confirming the date and time window the day before, canceled the delivery after making me wait for two hours, after I'd taken the day off work to be home for the delivery. Apparently he had a family emergency. This is the second time I've ordered from Tap Warehouse and this exact excuse was used when I paid for next day delivery and it didn't arrive on time. Then I open the item and it's damaged. I call Tap Warehouse to arrange a return and buy the panel elsewhere because this is becoming a pattern. The person on the phone said "it arriving damaged is not our fault, the courier is a differenr company." They said they booked me for a courier pick up on Tuesday, which is tomorrow, and to expect a confirmation from the courier today. I didn't receive a confirmation all day so I call the courier myself and they said Tap Warehouse never told them to pick it up tomorrow. That's 4 days of my annual leave wasted on this mess, and zero accountability from both. Tap Warehouse and their courier are both unreliable and keep blaming each other. Won't be ordering from them again."

"This 2nd time they charge me for nextday delivery but delivery not be done before 2 or 3 days . Which cost us both time a lot money to cancel our builder. When I call them they agree to refund for nextday delivery but not for builder cost. And rhey did not care either. Make sure you do not trust them and don't pay for nextday delivery. Order number 2285148"

"1stly, this is double the price compared to at least 2 other providers and they just refuse to give the money back just because it was discovered after the item was received. They say you should check (what makes them think I would still purchase from here if I knew they rip off). 2nd my, the fact that they hide under a drop-down the most important information is outrageous. Not even once is mentioned/questioned along the purchase and that leads you to buy the wrong item. 3rdly they just don’t care to refund because you only discover it’s useless once you install it and they say it’s you problem not their fault they didn’t highlight it’s only for high pressure. 4rthly their most staff were inconsiderate and just advice to go to citizen advice if you have a problem. The rude’st person was Karol Sobierajczyk so just be mindfully. Horrible experience!"

"Bought a kitchen tap from them a couple of years ago which has been great until it started dripping recently. I got in touch with tap warehouse who were very helpful in diagnosing the issue and suggesting how I might fix it. Sadly, it could not be fixed, but they promptly sent out a replacement tap free of charge which I was able to install myself and this has solved the issue. Very happy with the service from tap warehouse!"

"Advertised as in stock but it was not. Slow client service, time wasted. Placed an order on the 1st of December, I have order a shower Enclosure, which was declared as "in stock" on the website. Reviews here on Trustpilot were great, I was very confident. I've received a confirmation e-mail saying: "Delivery from 5th of December - 11th of December". I was confident all went well. The days have passed and I did not received any news from the company. After a week I've decided to write then a message just to ask for more information. I've received an automatic e-mail saying "in touch as soon as possible". I was of course getting always more short in time to finally get this shower enclosure. Still I had to wait two days to get in touch with the Customer services. I've received a message explaining that the shower enclosure was out of stock and the purpose of some shower enclosure with lower specs but in stock. I was very unimpressed. I have explained that it was incredibly bad for my point of view that I had to wait for over 7 business days to know that what I've ordered and paid was not in stock anymore and that potentially could have been in stock back after over a month. That's not acceptable. I've requested to have my money back and I do appreciate the service I've received at this point as the client assistance said "I'm happy to refund you" and she actually did it as requested. We actually now don't know if we will be able to have any shower enclosure for relatives visiting on Christmas but this is a problem for me and definitely not something that Tap Warehouse cared about."